AC69 Terms & Conditions – A Complete Guide to Using Malaysia's Betting Platform

These Terms and Conditions ("Terms") constitute a binding agreement between you ("Member" or "User") and the platform ac69 ("ac69", "we", "platform") operating under the domain ac69.asia. These Terms govern all aspects of platform use, including Sports Betting, online casino games, slots, Live Casino, and all related services provided by ac69.

This document is a legally binding contract between you and ac69. Continued use of the platform following any amendment to the Terms constitutes your acceptance of the revised Terms. ac69 reserves the right to update, modify, or replace any part of these Terms at any time, with reasonable notice provided to members via registered email or in-platform notification.

These Terms should be read together with Privacy Policy ac69 and Responsible Gaming Policy which forms part of the overall agreement between you and ac69. In the event of any conflict between these documents, these Terms & Conditions shall prevail unless specifically stated otherwise.

To register and use the ac69 platform, you must meet all of the following eligibility requirements without exception:

• Age Restriction: You must be 18 years of age or older at the time of registration. AC69 strictly prohibits the use of the platform by minors. Age verification may be requested at any time, and failure to provide proof of age may result in account suspension or termination.
• Legal Capacity: You must have full legal capacity to enter into a binding agreement and must not be subject to any legal restrictions that prohibit the use of online betting services.
• One Account Per Person: Each individual is permitted to hold only one active account on the ac69 platform. Registering multiple accounts is prohibited and may result in the termination of all associated accounts along with the forfeiture of all balances and bonuses.
• Accurate Information: You must provide complete, accurate and up-to-date information during registration. Any false or misleading information constitutes a breach of these Terms.
• Personal Account: Your ac69 account is for your personal use only. You may not allow any other individual to access your account or place bets on your behalf.

AC69 reserves the right to decline a registration application or close an existing account if the eligibility requirements are not met, or are no longer met, at any point during the membership period.

The ac69 registration process is designed to be simple and quick while ensuring the safety of all members. During sign-up, you are required to provide the following accurate and current information:

• Full name as per identity card
• An active email address that only you have access to
• A valid Malaysian phone number for OTP verification
• A unique, secure password (minimum 8 characters, combining letters and numbers)
• Date of birth for age verification

You are solely responsible for maintaining the security of your account login credentials, including your username and password. AC69 will never ask for your password via email, phone or chat. If you suspect your account has been accessed without authorisation, contact the ac69 support team immediately via live chat.

For identity verification purposes (KYC – Know Your Customer), ac69 reserves the right to request supporting documents at any time — including copies of your identity card, bank statements, or proof of address — particularly during withdrawal processing. This is a standard industry procedure to protect members from identity fraud.

AC69 supports a wide range of local Malaysian payment methods for members' convenience. All transactions are processed in Malaysian Ringgit (MYR). Accepted deposit and withdrawal methods are as follows:

There are several important conditions relating to financial transactions that all ac69 members should be aware of:

• All deposits must come from a bank account or e-wallet registered in the same member's name. AC69 does not accept third-party deposits.
• Withdrawals will be processed to the same payment method used for your most recent deposit, or to your verified bank account. This is a security measure to prevent money laundering.
• AC69 reserves the right to withhold withdrawals until the identity verification (KYC) process is complete, particularly for first-time withdrawals exceeding RM 5,000.
• Any attempt to commit transaction fraud, money laundering, or suspicious financial activity will be reported to the relevant authorities and will result in the immediate termination of the account.
• AC69 does not charge any processing fees for deposits or withdrawals. However, your payment service provider may apply their own charges.

AC69 offers a wide range of bonuses and promotions for Malaysian members, including welcome bonuses, daily rebates, weekly cashback, VIP upgrade bonuses and seasonal promotions tied to Malaysian festivities. All bonuses are subject to the following terms:

Rollover Requirement (Wagering Requirement): All bonuses credited to your account must meet the minimum rollover requirement before they can be withdrawn. Rollover rates vary by bonus type:

• Welcome Bonus: 10x rollover on the bonus amount
• Daily Rebate: 1x rollover on the rebate amount
• Weekly Cashback: 1x rollover on the cashback amount
• VIP Upgrade Bonus: 3x rollover on the bonus amount
• Festive / Anniversary Bonus: 3x rollover on the bonus amount

Mandatory General Bonus Rules:

• Each promotion may only be claimed once per member unless otherwise stated in the relevant promotion's terms.
• Bonuses cannot be transferred between accounts or converted directly into cash.
• AC69 reserves the right to cancel or withdraw bonuses if there is evidence of abuse, fraud, or a breach of terms.
• The use of automation software, bots, or arbitrage systems to exploit promotions is strictly prohibited and will result in immediate account termination.
• For the ac69 VIP Programme, membership tiers are determined based on cumulative deposits, and any tier achieved is permanent — it will not be downgraded to a lower level.

All bets placed on the ac69 platform are subject to both general betting rules and the specific rules applicable to each sport or game. It is each member's responsibility to understand these rules.

General Betting Rules:

• All confirmed bets are final and cannot be cancelled or modified once confirmed, except in circumstances specifically stated by ac69 (for example, match cancellation).
• AC69 reserves the right to refuse or void any bet placed after an event has started or based on information not publicly available at the time the bet was placed.
• In the event of a technical error that causes incorrect odds to be displayed, ac69 reserves the right to void the affected bet and return the stake amount to the member's account.
• Minimum and maximum betting limits for each market are set by ac69 and are subject to change based on the type of event, time, and the member's VIP level.

Match Results & Bet Settlement:

• Football match results (Malaysia Super League, EPL, and other leagues) are determined based on the official results announced by the respective event organisers.
• For badminton, tennis and other individual sports, official match results from governing bodies such as BWF and ATP are final.
• For postponed or cancelled matches, settlement rules are based on ac69's policy for the relevant sport and league, which can be found in the platform's help section.
• In-play betting (placed while a match is in progress) is subject to additional rules. Any bet placed during a stream interruption or video delay will be deemed void if incorrect odds were displayed at the time.

Prohibited Betting: AC69 strictly prohibits any form of betting that undermines sporting integrity or involves insider knowledge of an event's outcome. Any attempt to manipulate the ac69 betting system, or to collude with others to gain an unfair advantage, will be reported to the relevant authorities.

AC69 takes a serious and proactive approach to responsible gambling. We believe that betting and online casino gaming should remain an enjoyable and controlled form of entertainment — not a source of financial or psychological harm.

Self-Control Tools Provided by AC69:

• Personal Deposit Limit: Set a daily, weekly or monthly deposit limit that cannot exceed the amount you specify. Limits can be lowered immediately but may only be increased after a 7-day cooling-off period.
• Loss Limit: Set a maximum loss limit over a defined period to protect yourself from excessive losses.
• Time Out: Take a break from the platform for 24 hours, 7 days, 30 days, or any other period of your choosing. During this time, your account will be temporarily suspended.
• Long-Term Self-Exclusion: For more serious concerns, members may apply for a self-exclusion period of 6 months or 1 year. The account will be fully blocked for the duration of this period.
• Session Time Reminder: Enable alerts that notify you when you have been playing for a set period of time without a break.

If you or someone you know is showing signs of a gambling problem, please contact Talian Kasih: 15999 or visit the Responsible Gaming ac69 for more information on available support resources. Seeking help is a sign of strength, not weakness.

AC69 reserves the right to impose limits or restrictions on the account of any member we identify as showing signs of problem gambling, even without a request from that member. This is part of our commitment to member wellbeing.

AC69 is committed to protecting the privacy and personal data of all members, in line with industry best practices. Full details on how we collect, use, and protect your data can be found in Privacy Policy ac69, which forms part of these Terms.

Key Summary of AC69's Data Protection:

• All data transmitted between your browser and the ac69 platform is protected by 256-bit SSL/TLS encryption.
• Sensitive financial information such as bank card details is not stored on ac69's servers — all transactions are processed through secure, verified payment gateways.
• AC69 does not sell, rent, or share members' personal data with any third party for marketing purposes.
• You have the right to request access to your personal data, request corrections to inaccurate information, or request deletion of your account — please contact ac69 customer support to initiate any of these processes.
• AC69 may share information with legal authorities when required by Malaysian law or a court order.

AC69 reserves the right to suspend, restrict or terminate any member account without prior notice if any of the following occurs or is suspected to have occurred:

• Breach of any part of these Terms & Conditions
• Fraud, attempted fraud, or any unlawful activity
• Registration or use of an account by individuals under 18 years of age
• Providing false or misleading registration information
• Multiple accounts held by the same individual
• Systematic misuse of bonuses or promotions
• Money laundering or any suspicious financial activity
• Threats or abusive behaviour directed at ac69 support staff

If an account is terminated due to a breach of terms, ac69 reserves the right to withhold all balances in the account, including any pending withdrawals. If termination occurs for other reasons (e.g., at the member's own request or due to a technical issue on ac69's end), any valid deposit balance will be refunded to the member upon completion of the required verification process.

The ac69 platform is provided "as is" without any express or implied warranties. That said, ac69 is committed to ensuring the platform operates smoothly, securely, and reliably at all times.

AC69 is not responsible for:

• Financial losses incurred as a result of betting or gaming activities on the platform
• Service disruptions caused by factors beyond our control, such as internet failures, power outages, or natural disasters
• Losses or delays caused by technical errors on the part of third parties such as payment providers or game providers
• Any betting outcome arising from information obtained through third-party sources

AC69's maximum liability to any member in any circumstances shall not exceed the total deposits made by that member in the 30 days prior to the claim. All disputes will be resolved in accordance with applicable Malaysian law.

AC69 reserves the right to update, modify, or replace any part of these Terms & Conditions at any time. Amendments take effect immediately upon being published on the ac69 platform. Members will be notified of material changes via their registered email or in-platform notification at least 7 days before the changes take effect.

Your continued use of the ac69 platform after any amendments take effect constitutes your acceptance of the revised terms. If you do not agree with any changes, you should stop using the platform and may request account closure.

These Terms & Conditions are governed by and construed in accordance with the laws of Malaysia. Any dispute arising from or in connection with these Terms shall be resolved in a court of competent jurisdiction in Malaysia.

If any provision of these Terms is found to be invalid, void or unenforceable, that provision shall be deemed severed from these Terms while all remaining provisions continue in full force and effect.

For any enquiries regarding these Terms & Conditions, please contact the ac69 customer support team via the 24/7 live chat available on the platform, or by email at support@ac69.asia.