AC69 Privacy Policy – Data Protection & Privacy for Malaysian Members

This Privacy Policy describes the data collection, use, disclosure, and protection practices implemented by the platform ac69 operating under the domain ac69.asia. This document is written to help Malaysian members understand exactly how their personal information is managed when using any service provided by ac69, including Sports Betting, online casino games, slots, Live Casino, and all other platform features.

We understand that trust is the foundation of the relationship between ac69 and every member. When you register an ac69 account, you are entrusting us with your personal information – and we take that trust very seriously. Every decision we make about how to manage your data is guided by strict privacy protection principles and industry best practices.

This policy applies to all ac69 platform users regardless of how they access the platform – whether via a web browser on a laptop, smartphone, or mobile app. By using any ac69 service, you confirm that you have read and understood this Privacy Policy.

This Privacy Policy should be read together with the Terms & Conditions and Responsible Gaming Policy ac69, all of which together form the complete agreement framework between you and the ac69 platform.

AC69 only collects data that is genuinely necessary to provide a safe, responsible, and high-quality service to Malaysian members. We do not collect excessive or irrelevant data beyond what is needed to operate the platform. Below are the categories of data we collect and the purpose of each:

Data We Do Not Collect: AC69 does not store credit or debit card numbers directly on our servers. All financial transactions via Malaysian local payment methods such as Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay, and FPX (Maybank2u, CIMB Clicks) are processed entirely by PCI-DSS compliant third-party payment gateways. Card information never passes through or is stored on ac69's infrastructure.

Data collected by ac69 is used exclusively for purposes related to platform operations and member services. We do not use your data for unrelated purposes without your explicit consent.

Primary Purposes for Data Use:

• Service Provision: To allow you to register an account, log in, make deposits and withdrawals in MYR, place sports bets (Malaysia Super League, EPL, badminton, cricket, tennis, and more), play slots and Live Casino games, and access all features of the ac69 platform.
• Identity Verification (KYC): To ensure all members are aged 18 and above, verify identity to prevent fraud, meet legal compliance requirements, and protect the integrity of the platform.
• Security & Fraud Prevention: To detect and prevent unauthorized access, fraudulent activity, money laundering, and platform abuse. ac69's security systems analyze usage patterns to identify unusual activity that may indicate a security threat.
• Customer Support: To enable the ac69 support team to assist you with enquiries, complaints, and technical issues effectively and accurately.
• Responsible Gaming: Your usage data helps the ac69 system identify patterns that may indicate a gambling problem, enabling us to provide appropriate assistance and uphold our responsible gaming commitments.
• Service Communications: To send important notifications about your account, security updates, changes to terms, and relevant service information.
• Platform Improvement: Anonymized usage data is used to analyze platform performance, identify areas for improvement, and develop new features better suited to the needs of Malaysian users.
• Marketing (With Consent): Where you have given explicit consent, we may send you information about relevant ac69 promotions, bonuses, and special offers. You may withdraw this consent at any time.

AC69 operates on the principle of data minimisation – we only use the data necessary to fulfil a specific purpose and do not process data beyond what is required.

AC69 does not sell, rent, trade, or disclose members' personal data to third parties for their own marketing or commercial purposes. This is a non-negotiable policy that we uphold without exception.

However, there are limited situations where ac69 may share data with specific parties, all within a strict scope and with appropriate safeguards in place:

• Trusted Service Providers: We work with selected service providers that help operate the platform — including payment gateway providers (for processing DuitNow, Touch 'n Go, GrabPay, and other MYR transactions), casino and slots software providers, and technical infrastructure services. All providers are bound by strict confidentiality agreements and may only use your data for the specific service purposes defined.
• Legal Requirements: AC69 will disclose information to Malaysian authorities when required by law, court order, or a valid official investigation. We will notify you of any such request unless prohibited from doing so by law.
• AC69 Rights Protection: In rare cases, ac69 may need to disclose information to protect its legal rights, property, or the safety of the platform, other members, or the general public.
• Business Transfer: In the event of any merger, acquisition, or transfer of platform assets, user data may be transferred to the new entity. You will be notified in advance and given the option to delete your account if you do not agree.

AC69 continually invests in security infrastructure to ensure members' personal and financial data is protected at all times. Security is not something we take lightly – it is at the core of the trust you place in us.

AC69 Technical Security Measures:

• 256-bit SSL/TLS Encryption: All communications between your device and ac69's servers are encrypted using 256-bit SSL/TLS protocols. This means every piece of data transmitted — including login credentials, financial information, and personal data — cannot be read or intercepted by unauthorized parties while in transit.
• Secure Password Storage: ac69 account passwords are never stored in plain text. We use industry-standard hashing algorithms with a unique salt for each password, ensuring your password cannot be retrieved even in the event of a database breach.
• Two-Factor Authentication (2FA): ac69 strongly supports and encourages the use of two-factor authentication via OTP sent to your registered Malaysian mobile number for every new login from an unrecognized device.
• 24/7 Monitoring: The ac69 security team monitors systems continuously, 24 hours a day, to detect any suspicious activity, intrusion attempts, or unusual patterns that may indicate a security threat.
• Internal Access Controls: Access to members' personal data within ac69 is strictly limited based on the need-to-know principle. Only staff who require access to perform their specific job functions are granted access, and all access is logged and monitored.
• Regular Security Audits: AC69 conducts regular penetration testing and security audits to identify and address vulnerabilities before they can be exploited.
• Data Backup: Member data is securely backed up at regular intervals to geographically separate locations to ensure service continuity in the event of an unforeseen incident.

While ac69 implements comprehensive security measures, no system can guarantee absolute 100% security at all times. You also play an important role in keeping your account secure – use a strong and unique password, never share your login credentials with anyone, and contact ac69 support immediately if you suspect any suspicious activity on your account.

The ac69 platform uses cookies and similar tracking technologies to enhance the user experience, maintain session security, and analyze platform performance. Below are the types of cookies we use and their purposes:

You can manage your cookie preferences through your browser settings. However, disabling essential cookies will affect the core functionality of the ac69 platform. For more information on how to manage cookies in your browser, refer to your browser's official documentation.

As a member of the ac69 platform in Malaysia, you have certain rights regarding your personal data. AC69 is committed to respecting and facilitating the exercise of these rights. Below are your rights and how to use them:

To exercise any of the above rights, contact the ac69 support team via 24/7 live chat or email at support@ac69.asia. We will process your request within 14 to 30 business days, depending on the complexity of the request.

AC69 retains members' personal data only for as long as necessary to fulfill the original purpose of collection or to comply with applicable legal requirements in Malaysia. We do not keep data longer than necessary.

AC69 Data Retention Policy:

• Active Account Data: Account data is retained for as long as the account remains active. Once an account is closed at the member's request, basic profile information will be deleted within 90 days.
• Financial Transaction Records: Records of deposits, withdrawals, and transactions in MYR are retained for 7 years from the date of the transaction, in line with Malaysia's financial record-keeping requirements for tax and audit purposes.
• Betting Records: Betting history and game results are retained for 5 years for dispute resolution and compliance purposes.
• Security Logs: Access logs and security logs are retained for 12 months for digital forensics and fraud detection purposes.
• Customer Support Record: Support conversation records are retained for 3 years for training, service improvement, and dispute resolution purposes.
• KYC Data: Identity verification documents are retained for 5 years after account closure, in compliance with anti-money laundering (AML) regulatory requirements.

Once the applicable retention period expires, data will be securely deleted or anonymized so that it can no longer be linked to your identity. The deletion process uses methods that ensure data cannot be recovered.

The ac69 platform is strictly for users aged 18 and above, with no exceptions. AC69 does not knowingly collect or process personal data of individuals under the age of 18.

During the registration process, we verify the age of all applicants. If we find that personal data belonging to someone under the age of 18 has been collected inadvertently, we will take immediate steps to delete that data and close the relevant account. No winnings or balances will be returned to accounts found to belong to underage individuals.

If you have reason to believe that someone under the age of 18 has successfully registered on the ac69 platform, please contact our support team immediately so that the appropriate action can be taken.

AC69 reserves the right to update or modify this Privacy Policy at any time. Amendments may occur for various reasons — including changes to Malaysian law, updates to our operational practices, or to clarify and improve existing policy descriptions.

When we make material changes to this Privacy Policy, we will:

• Updating the "Last Updated" date displayed at the top of this page
• Sending a notification to members via their registered email address at least 14 days before the changes take effect
• Displaying a clear notice on the ac69 platform homepage
• Maintaining an archive of previous Privacy Policy versions available upon member request

Continued use of the ac69 platform after the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. If you do not agree with the changes, you have the right to request account closure before the amendments take effect.

If you have any questions, concerns, or requests regarding this Privacy Policy or how ac69 handles your personal data, we encourage you to reach out to us directly. Our team will respond clearly and helpfully within a reasonable timeframe.

How to Contact the AC69 Privacy Team:

• 24/7 Live Chat: The fastest way to get immediate help — access live chat directly via the chat icon in the bottom-right corner of the ac69 platform.
• Email: For privacy requests requiring a written response or documentation, email us at support@ac69.asia with the subject line "Privacy Inquiry". We will respond within 1–3 business days.

When contacting us about privacy matters, please clearly state the type of request you are making (data access, correction, deletion, or other) along with the account information we need to verify your identity before processing. This is a security measure to ensure we only disclose or modify data to the verified account owner.

AC69 is committed to providing transparent, accurate, and helpful responses to all privacy-related inquiries. Your trust is our most valued asset, and we continually strive to uphold the highest privacy standards in Malaysia's online betting industry.